We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help. Please read our return policy below.

1. Return Window

You can return most items within 15 days from the date of purchase for a full refund or exchange.

• 15-day return period begins on the date you receive your order.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

Certain items cannot be returned due to health and safety regulations, or because they are custom-made. These items include:

• Gift cards
• Personalised or custom products
• Intimate apparel (unless unopened)
• Perishable goods (e.g., food, plants)

3. How to Initiate a Return

To start a return, please follow these steps:

1. Log in to your account and go to “My Orders.”
2. Select the order you want to return.
3. Click “Return” next to the item(s) you wish to return.
4. Follow the instructions to complete the return request.

Once your return request is submitted, you’ll receive an email with return instructions and a pre-paid return label (for eligible returns).

4. Return Shipping Costs

• Domestic Returns: If the return is due to a defect, wrong item, or our mistake, we will cover the return shipping costs.
• Customer-Initiated Returns: If you are returning an item because you changed your mind or for any other reason, the customer is responsible for the return shipping cost.

5. Refunds & Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If your return is approved, a refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
• If your return is rejected, we will notify you and return the item to you.

6. Exchanges

We offer exchanges for items of the same value. If you want to exchange an item for a different size or color, please follow the return process, and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a return label and offer a full refund, replacement, or store credit, depending on your preference.

8. How to Contact Us

If you need assistance or have any questions about our return policy, please don’t hesitate to reach out to our customer support team:

• Email: support@prajamart.in

Thank you for shopping with us! We appreciate your business and are committed to making your shopping experience easy and hassle-free.